Shipping policy
Shipping Policy
Thank you for shopping at Edge Collections. This Shipping Policy outlines how we process and ship orders. By placing an order with us, you agree to the terms below.
Shipping Coverage
We currently ship to addresses within the Continental United States (CONUS) only. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations at this time.
Shipping Costs
Shipping is included in the price of every product — no additional shipping fees are charged at checkout. The price you see is the price you pay (excluding applicable sales tax).
Order Processing
Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays). Orders placed after 12:00 PM EST or on weekends/holidays will begin processing the next business day.
You'll receive a confirmation email when your order is placed and a second email with tracking information once it ships. If we anticipate a delay, we'll reach out directly.
Delivery Estimates
Once shipped, orders typically arrive within 7 business days depending on your location within the Continental US. Delivery times are estimates provided by the carrier and begin once your order has shipped, not from the order date. We are not responsible for delays caused by carriers, weather, or other circumstances outside our control.
Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow up to 24 hours for tracking information to update in the carrier's system.
Shipping Address
Please double-check your shipping address at checkout. We're unable to redirect packages once they've shipped. If you notice an error, contact us at customerservice@elitecommercegroup.com within 1 hour of placing your order and we'll do our best to update it before fulfillment.
Lost, Stolen, or Damaged Packages
If your tracking shows delivered but you haven't received your package, please:
- Check with neighbors and household members
- Look around your delivery location
- Contact your local carrier with the tracking number
- Reach out to us at customerservice@elitecommercegroup.com if the issue isn't resolved within 3 business days
For packages damaged in transit, please email us at customerservice@elitecommercegroup.com within 7 days of delivery with photos of the damage and packaging. We'll work with you on a replacement or refund.
Undeliverable & Returned Packages
If a package is returned to us due to an incorrect address, refused delivery, or repeated failed delivery attempts, we'll contact you to arrange reshipment. Additional shipping costs may apply for reshipment in these cases.
Contact Us
Questions about your order or our shipping policy? Email: customerservice@elitecommercegroup.com Hours: Monday–Friday, 8 AM – 5 PM Eastern Time